Terms and Conditions

Terms and Conditions 2024

(PLEASE READ CAREFULLY BEFORE PLACING A BOOKING FOR YOUR CAT/S).

In order to maintain our high standards, some conditions apply to accepting your cat/s to stay at Dame Calico’s Cat Hotel. These terms and conditions are important as not only do they form a central part of our contract with you, they also protect all of the cat/s that stay with us.

Bookings are accepted on the explicit understanding that you agree to our terms and conditions.

It is clearly understood that all cats are boarded at the cat owners’ risk.

The client in this agreement is as stated on the booking form or on email or on WhatsApp.

Dame Calico’s Cat Hotel (hereafter Dame Calico’s) contracts with the client on the following terms and conditions:

1. Bookings and Payments

Cats who are injured, or require special care, or senior cats (older than 10 years) with health problems such as arthritis, cancer, dental disease, failing vision, hearing loss, asthma, diabetes and/or kidney disease, and/or take complicated medications, are not accepted for bookings.
Cats older than 10 years that have never boarded before are not accepted for booking.
The normal boarding rate of R300.00 is charged per day throughout the year for up to three cats. Thereafter, R90.00 is charged per day for the 4^th and 5^th and 6^th The maximum is 6 cats.
Dame Calico’s charges by the day, thus the day of arrival, day of departure, and all days booked, regardless of arrival/departure time. Refunds will not be applicable for early pickups during these periods.
The boarding rate includes vet-approved dry food and cat litter. Should the client require or prefer a different type of food, or wet food, the client must provide, at their own cost, enough of the preferred food for the cat/s for the length of stay.
Bookings can be made on the website (damecalicos.co.za), per email (info@damecalicos.co.za), or WhatsApp (082 452 6711).
The client acknowledges that a booking via Dame Calico’s website, email address or WhatsApp number (082 452 6711) is only a request for accommodation, and acceptance by Dame Calico’s will be advised by email or WhatsApp as soon as possible after receiving the request. Acceptance is not guaranteed and is at the discretion of Dame Calico’s. A successful booking will only be made and confirmed after receipt of a booking deposit of 50% (fifty percent) of the full amount payable within 24 hours of making the booking.
Should no booking deposit be received by Dame Calico’s within 24 hours of accepting the booking request, the booking may be cancelled without further notice to the client. No bookings will be maintained, or are valid, without the payment of a booking deposit.
The remaining booking fee must be paid 15 days in the peak season (December/January and March/April), or 5 days in off-season before check-in (via EFT) and proof of payment received by Dame Calico’s. Dame Calico’s reserves the right to refuse check-in should the booking fee not be paid in full 15 days before check-in during the peak season or 5 days before check-in during the off-season.
In December/January, a minimum booking of 5 days is required between 10 December and 10 January. The booking deposits for this period are non-refundable.
In March/April, a minimum booking of 5 days is required from a week before Easter weekend until 30 April. The booking deposits for this period are non-refundable.
Payments can only be made by electronic transfer or cash. Our bank details will be emailed once the booking is confirmed. Cheques are not accepted as legal tender for payment to Dame Calico’s.

2. Check-in and check-out

Check in is from 9am (09:00) to 12 noon (12:00).
Check out is between 3pm (15:00) and 6pm (18:00).
All cats must arrive and leave in a suitable cat travel crate/carrier. Picnic baskets or the cat carried out of vehicles in the arms will not be accepted. Dame Calico’s will not be held liable and accountable if the cat is spooked and escape or is injured in the process.
All cats’ vaccination cards must be provided at the time of check-in. Dame Calico’s reserves the right to refuse check-in if the vaccinations are not up to date and/or received at least one (1) month before check-in.
Bringing beds and blankets, toys, treats, items of your clothing the cat/s is/are used to will be beneficial for the cat/s. The client will retain sole risk for such items dropped off at Dame Calico’s, and Dame Calico’s shall in no way be held liable to compensate the client if such items are lost and/or broken and/or are not returned in the condition that they were left at Dame Calico’s.

3. Cancellations and Early Collection

Cancellations of booking must be notified to Dame Calico’s in writing and must be received at least 15 days prior to check-in for the possibility of a refund of the booking deposit. Booking deposits for peak periods, including December/January and March/April of each year, are not refundable.
Clients acknowledge that, should they collect their cat/s earlier than the dates originally booked, no refunds will be given for the period of early collection.

4. Extension of Stay

Should the client wish to extend the time period their cat/s will stay at Dame Calico’s, and space is available, prior and reasonable written notice must be emailed by the client to Dame Calico’s at info@damecalicos.co.za. Dame Calico’s reserves the right to refuse to extend the period of stay for any cat/s.
Should Dame Calico’s accept such extension, the client agrees to pay, at the time of the request, for all the additional days that the cat/s continue to stay at Dame Calico’s.
Should Dame Calico’s not agree to an extension of stay, or should the cat/s be left at Dame Calico’s after the cat/s should have been checked out and a period of 5 days has lapsed, the client gives permission and authority to Dame Calico’s to re-home the cat/s, or to hand the cat/s over to the SPCA, as Dame Calico’s in its sole discretion can decide.
The client further agrees and acknowledges that, until the cat/s is/are re-homed and/or handed over to the SPCA, that the client will be fully liable to pay the daily rate and for all other costs as specified in this agreement.

5. Vaccinations

All cats must be fully vaccinated against Feline Leukaemia (FeLV), Feline Panleukopenia, Feline respiratory tract infections (Snuffles) and Rabies at least one (1) month before check-in. The vaccination certificate/s of the cat/s must have the label for the latest vaccination. Dame Calico’s reserves the right to refuse to check in the cat/s if proof of vaccination is not provided.
All male cats must be neutered and female cats spayed. Proof must be provided through the original vaccination certificate – no photocopies or vet receipts are accepted.
All cats must be up to date with flea and worm treatments upon arrival to prevent them from bringing in and/or catching fleas and/or worms. Flea and worm products need to be purchased from the vet to ensure it is strong enough to prevent them catching fleas/worms. It is best for treatment to occur at least one (1) month before check-in.

6. Veterinarian

Cats becoming unwell or injured during boarding will receive veterinary attention from a local veterinary clinic. In the instance of a cat becoming unwell, the owners will be contacted before seeking veterinary attention. However, if the owners cannot be reached, the care of the cat will take priority and veterinary attention will be sought.
The client consents that, should Dame Calico’s deem it necessary, that they have the client’s permission to take the cat/s to the veterinarian specified by the client or to a veterinarian of Dame Calico’s choice.
The client agrees that they will be fully liable for any and all accounts and costs from their veterinarian, or other veterinarian as the case may be, who treats their cat/s and will pay such upon request by Dame Calico’s or the veterinarian concerned.
The client further indemnifies Dame Calico’s from any action that is instituted against Dame Calico’s as a result of the client’s failure to pay such account(s).
The client shall pay any and all costs on attorney and own client scale as incurred by Dame Calico’s in the recovery of any amounts or the enforcement of any of its rights, including collection fees and regardless of whether such costs were incurred prior to, or during, the institution of legal proceedings, or if judgement has been granted, in connection with the satisfaction or enforcement of such judgement.

7. Indemnity

The client acknowledges and understands that although every reasonable effort will be taken to prevent accidents, neither Dame Calico’s, the owners, the facilitators, all employees, any agents, guests, nor other persons associated with Dame Calico’s will be held responsible for any claims arising from an accident that may occur whilst the clients, family members, their friends or employees are on the premises of Dame Calico’s. This indemnity shall in addition be deemed operative as against any third-party suffering from consequence upon such injury, damage or death. The client herewith indemnifies Dame Calico’s, the owner, the facilitators, all employees, any agents, guests, and other persons associated with Dame Calico’s from any claim that might arise in connection with such death, illness and/or injury.
The client further acknowledges and understands that although every reasonable effort will be made to look after their cat/s, that should their cat/s die, become ill, sustain an injury, or escape whilst at Dame Calico’s, that the client will have no claim against Dame Calico’s, the owner, the facilitators, all employees, any agents, guests, nor other persons associated with Dame Calico’s. The client herewith further indemnifies Dame Calico’s, the owner, the facilitators, all employees, any agents, guests, or other persons associated with Dame Calico’s from any claim that might arise in connection with such death, illness, injury or escape. To avoid any incidents, the client undertakes to deliver the cat/s to Dame Calico’s in a sturdy cat travel crate/carrier.
Should the client require that their cat/s has/have special and/or additional items during their cat’s stay, the client will retain sole risk for such items dropped off at Dame Calico’s, and Dame Calico’s shall in no way be held liable to compensate the client if such items are lost and/or broken and/or are not returned in the condition that they were left at Dame Calico’s.

8. Information disclosure

The client wishes to record that they have made a full and honest disclosure of any illnesses and/or injuries that the cat/s may be suffering from, or has/have suffered from, and/or any medication that the cat/s is/are taking. Dame Calico’s reserves the right to refuse check-in for a cat on medication or that has an illness of any kind that may cause the cat/s death.
The client further agrees to notify Dame Calico’s if their cat/s has/have been ill or has/have been attended to by the vet in the 14 days prior to check-in. The client further wishes to record that the details of the veterinarian have been provided.
Dame Calico’s reserves the right to refuse check-in or cancel a booking where the client has failed to disclose information that Dame Calico’s deems relevant to the booking. The client agrees to collect or arrange to have their cat/s collected immediately on notification by Dame Calico’s that their booking has been cancelled.
The client acknowledges and understands that a disclosure or non-disclosure of the aforesaid information will have a material impact on Dame Calico’s ability to look after their cat/s.
Dame Calico’s is aware of its responsibility as set out in the Protection of Personal Information Act 4 of 2013 (the POPI Act). Dame Calico’s undertakes to always treat all personal information with extreme care and strictly adhere to the privacy policies of the country. Dame Calico’s undertakes to only deal with personal information under its control for the purpose of executing its duties of caring for the cat/s.

9. Domicilium and Notices

The client chooses their domicilium citandi et executandi for all purposes at the address as entered on Dame Calico’s booking form or as provided when booking on email or on WhatsApp.
The client shall be entitled by written notice to Dame Calico’s to change their domicilium address to any other address in the Republic of South Africa, which is not a post office or poste restante address, by providing 30 (thirty) days’ written notice to Dame Calico’s of such change.
The notices given by Dame Calico’s to the client that:
- are delivered by hand at the client’s domicilium for the time being shall be deemed to have been received by the client at the time of delivery; or
- transmitted by email to the email address as entered on Dame Calico’s booking system, shall be deemed to have been received by the client at the time of delivery; or
- transmitted by WhatsApp to the cell phone number as entered on Dame Calico’s booking system, or as provided when booking, shall be deemed to have been received by the client at the time of delivery.

10. General

This agreement constitutes the entire agreement between the parties and no representation by any person, or variation, or consensual cancellation of, or amendment, to any of the terms and conditions hereof shall be valid or binding on Dame Calico’s unless reduced to writing and signed by an authorised representative of Dame Calico’s.